Company Overview
Advanced Warehouse Inc., is a full-service Third-Party-Logistics (3PL) service provider specializing in cosmetics, foodstuffs, clothing, and home goods. With locations in Central New Jersey and Southern California, AWI works strategically with retailers, startups, and established businesses to provide E-Commerce, Amazon FBA, big-box retailer distribution, and wholesale fulfillment, distribution, and transportation services with the backing of modern technology and our unique, boutique-like service level.
Job Description
The Senior Office Operations Specialist is responsible for managing and optimizing advanced logistics and office operations while ensuring high-quality communication and service delivery to clients, vendors, and internal teams. This role focuses on driving process improvements, resolving complex issues, and maintaining service levels without supervisory duties.
Key Responsibilities
- Customer Service and Client Relationship Management:
o Act as a senior point of contact for escalated logistics and fulfillment inquiries.
o Develop strong client relationships, ensuring proactive communication regarding shipment status, service disruptions, and process improvements.
o Collaborate with internal teams (warehouse, shipping, billing) to resolve client challenges, implementing solutions to prevent recurrence.
- Advanced Order Processing and Project Coordination:
o Handle complex order configurations and manage exceptions within the ERP/WMS systems.
o Setup and oversee critical order/project shipments, ensuring seamless coordination across multiple stakeholders for on-time delivery.
- Inventory Optimization and Analysis:
o Lead inventory audits, ensuring root-cause analysis for discrepancies and actionable reporting to clients.
o Provide guidance on inventory replenishment strategies, leveraging advanced forecasting techniques.
- Documentation and Compliance Oversight:
o Review and approve shipping documents, ensuring compliance with client, company, and regulatory standards.
- Financial Operations Support:
o Oversee complex invoicing scenarios, ensuring alignment with customized client agreements.
o Partner with finance teams to address escalated billing discrepancies and streamline accounts receivable processes.
- Advanced Problem-Solving and Process Improvement:
o Investigate and resolve high-impact discrepancies in shipments, orders, and inventory, collaborating across functions/teams/departments.
o Lead root-cause analysis initiatives to drive operational improvements and enhance customer satisfaction.
Qualifications
- English Required, Korean Fluency Strongly Preferred
- High school diploma or equivalent (Associate/Bachelor's degree preferred).
- Minimum 2-3 years in logistics, supply chain, customer service, and/or accounts receivable (preferably in a 3PL environment).
- Strong client relationship management skills with expertise in issue resolution.
- Advanced knowledge of invoicing, accounts receivable, and collections processes.
- Proficient in Microsoft Office Suite (Excel, Word, Outlook) and experienced with WMS/ERP systems.
- Analytical mindset with proven problem-solving and process improvement abilities.
- Detail-oriented with excellent organizational skills and the ability to multitask effectively.
Work Conditions
- Salary: $55,000 - $65,000 (based on experience)
- Full time On-Site Employment
- Location: Secaucus, NJ
- Hours: M-F, 8AM to 5PM
Company Benefits
- Health, Dental, Vision Insurance – 100% coverage for you and family
- Paid Time Off
- 401(K) with Company Match
- Free Daily Lunch Catering
- Annual performance-based incentives and bonus
- Fitness Center Membership Subsidy Program
